Frequently asked questions

If your query can't be answered from the information below, please contact us directly.


Your Meals

Delivery

  • You can request a redelivery, but for Friday deliveries it is not possible as we do not have a contract for weekend deliveries. Therefore the next delivery day available is Monday and parcels will be disposed of as per DPD's terms. 

     It is recommended that you do not change your delivery day with DPD as we cannot be  resposible if they cannot deliver or they dispose of the parcel.

     

     

  • We do not offer split deliveries. However why not take advantage of our free delivery! As we have 2 delivery days per week you can choose how many deliveries and meals. Ideal if freezing is not an option or space an issue.

  • We deliver 2 times a week.  Wednesday and Saturday. No deliveries on Bank Holidays, orders will be delivered next available delivery date.

  • Please allow up to 2pm for your order to arrive. If it hasn't arrived by then, then please contact us by email at lou@simplyprepmeals.co.uk where one of our team will track your order and then get back to you. Our office hours are Monday,Tuesday -Thursday and Friday  9-3pm. If your order doesn't arrive within 48 hours of dispatch we will arrange either a credit into your Simply Prep account or a relacement order. Please note we do not offer refunds for non delivery. If the delivery is late and you do not accept delivery we will not be responsible.

  • Simply Prep deliveries are free over £100

  • We deliver to all of the U.K. with the exception of Northern Ireland and Scottish Highlands. However please note certain parts of Scotland may take up to 2 days for delivery/

  • Please email  lou@simplyprepmeals.co.uk on the day of delivery. Please take photos so we can submit these to our courier service. We offer a credit for any damaged meals. This will be added to your Simply Prep account

  • DPD will contact you with an hour slot time slot. We use a premium AM service. If your not going to be in, your food will be left in your dedicated safe place. Please note Simply Prep Meals are not responsible if DPD have attempted delivery.

Subscriptions

  • Yes, but after payment has been taken you will be cancelling the following weeks order. Payment is taken 2 working days proir to dispatch day. This also applies to editing of meals.

    We offer the flexibility to edit your meals each when needed and to set up holidays.

    We do not offer refunds for subscriptions cancelled after the payment day.

  • Yes, we give you the same 5% discount on every order and credits to your account

Missing Deliveries

My Piggy Bank.

  • You can earn credits from the off! Once you've ordered and eaten your delicious meal prep, we are sure you will want to tell your friends and family, so, we will reward you with £2 credit each time someone uses your unique code. Plus, every person you refer will recieve £5 off their first order. The more you refer, the fatter your piggy gets!!  Everytime you rate one of our fantastic meal prep combinations you will also recieve and extra 10p.

  • They automatically get redeemed at checkout, saving you money everytime.

Recycling

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Caterers to Coventry City FC

DELIVERING MORE THAN JUST HEALTHY MEALS, DELIVERING A LIFESTYLE.

Simply Prep Meals specialise in professional and premium quality meals and build-your-own meal prep. We cook and freshly prepare healthy ready to eat meals and deliver them fresh and cool across the UK. Prep made simple. Fitness food you can trust.


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