Frequently asked questions

If your query can't be answered from the information below, please contact us directly.

Your Meals


  • You can change request a redelivery, however DPD will not deliver on Saturdays and parcels such as food will be disposed of. It is recommended that you do not change your delivery day with DPD as we are not resposible if they cannot deliver or they dispose of the parcel.

  • We do not offer split deliveries. However why not take advantage of our free delivery! As we have 3 delivery days per week you can choose how many deliveries and meals. Ideal if freezing is not an option or space an issue.

  • We deliver 3 times a week. Tuesday, Wednesday and Friday. No deliveries on Bank Holidays, orders will be delivered next available delivery date.

  • Please allow up to 7pm for your order to arrive. If it hasn't arrived by then, then please contact us by email at where one of our team will track your order and then get back to you. Our office hours are Monday-Thursday 9-3pm. If your order doesn't arrive within 48 hours of dispatch we will arrange either a credit into your Simply Prep account or a relacement order. Please note we do not offer refunds for non delivery. If the delivery is late and you do not accept delivery we will not be responsible.

  • Simply Prep deliveries are always free. 

  • We deliver to all of the U.K. with the exception of Northern Ireland. However please note certain parts of Scotland may take up to 2 days for delivery/

  • Please email on the day of delivery. Please take photos so we can submit these to our courier service. We offer a credit for any damaged meals. This will be added to your Simply Prep account

  • DPD will contact you with an hour slot time slot. We use a premium AM service. If your not going to be in, your food will be left in your dedicated safe place. Please note Simply Prep Meals are not responsible if DPD have attempted delivery.


Back to Gym Offer

  • The 8 week offer is for all new subscriptions that are delivered 12th, 13th or 15th April 2021.

    During the 8 week period there can be no pauses or holidays, this will invalidate the offer.

    There can only be one subscription per customer.

    Cannot be used with any other offer.

    There is no cash alternative.

    After the 8th week Simply Prep Meals will credit your online account with the equivalent of the weekly subscription of which can be redeemed against future orders.

    The credit may be spread across several orders,

    The offer is non transferable.

    This offer runs from week commencing 12th April until 30th May conclusive, with credits added a week later.

My Piggy Bank.

  • You can earn credits from the off! Once you've ordered and eaten your delicious meal prep, we are sure you will want to tell your friends and family, so, we will reward you with £2 credit each time someone uses your unique code. Plus, every person you refer will recieve £5 off their first order. The more you refer, the fatter your piggy gets!!  Everytime you rate one of our fantastic meal prep combinations you will also recieve and extra 10p.

  • They automatically get redeemed at checkout, saving you money everytime.


Caterers to Coventry City FC


Simply Prep Meals specialise in professional and premium quality meals and build-your-own meal prep. We cook and freshly prepare healthy ready to eat meals and delivery them fresh, cool and always free across the UK. Prep made simple. Fitness food you can trust.

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