Frequently asked questions
If your query can't be answered from the information below, please contact us directly.
Can your meals be eaten cold?
Yes, all your meals can be enjoyed cold.
Can your meals be frozen and if so for how long?
Yes they can, for up to 3 months.
Do you provide the macros for your meals?
Yes, all nutritional information is provided on 'Our Food' page.
How long should the food be heated for?
Slightly open the box and microwave for approximately two minutes, check the product is piping hot before consumption.
I have a specific meal prep plan can you accomodate this?
Yes, we can meet most dietary requirements and plans. Please submit your requirements to firstname.lastname@example.org and we will happily prepare your order.
I have an allergy/intolerance can you help?
Yes, please make sure you fill in your requirements in the order information box on the order page and leave the rest to us!
What is the best way to store your meals?
Your meals will arrive in a specially designed cool box which will maintain the temperature at a safe level. We then recommend you refrigerate your meals unless you wish to freeze them.
How many times per week do you deliver ?
We deliver 3 times a week. Tuesday, Thursday and Friday. No deliveries on Bank Holidays, orders will be delivered next available delivery date.
My delivery is late/hasn't arrived?
Please allow up to 7pm for your order to arrive. If it hasn't arrived by then, then please contact us by email at email@example.com where one of our team will track your order and then get back to you. Our office hours are Monday-Friday 9-5pm. If your order doesn't arrive we will arrange either a credit into your Simply Prep account or a relacement order.
What are your delivery charges?
Simply Prep deliveries are always free.
What areas of the U.K. do you deliver?
We deliver to all of the U.K. with the exception of the Highlands of Scotland and Northern Ireland.
What happens if my meals are damaged upon delivery?
Please email us on firstname.lastname@example.org on the day of delivery.
What happens to my delivery if I'm not in?
ParcelForce will contact you with an AM time slot. If your not going to be in, you can contact them to re-arrange a new slot. If you cannot arrange a suitable time, ParcelForce will leave the package in a safe place or with a neighbour. please note Simply Prep Meals are not responsible if Parcelforce have attempted delivery.
Can I cancel or amend my Subscription?
Yes, but after payment has been taken you will be cancelling the following weeks order. Payment is taken 2 working days proir to dispatch day. This also applies to editing of meals.
Do I get a discount off every order when I subscribe?
Yes, we give you the same 5% discount on every order.
My Piggy Bank.
How can i earn credits for my piggy bank?
You can earn credits from the off! Once you've ordered and eaten your delicious meal prep, we are sure you will want to tell your friends and family, so, we will reward you with £2 credit each time someone uses your unique code. Plus, every person you refer will recieve £5 off their first order. The more you refer, the fatter your piggy gets!! Everytime you rate one of our fantastic meal prep combinations you will also recieve and extra 10p.
How do I use my credits?
They automatically get redeemed at checkout, saving you money everytime.